Frequently Asked Questions

What is the Asana advisors program?

The Asana advisors is a community of Asana employees who have volunteered to help Asana Nonprofit Discount recipients get the most from Asana’s work management platform. If your organization is a recipient of the Asana Nonprofit Discount, our volunteer advisors are here to help you! Learn about or apply for the Asana Nonprofit Discount today. If your organization is not eligible for the Asana Nonprofit Discount, check out Asana’s professional service offerings.

We call our Asana advisor volunteers "advisors" but use the term interchangeably with "volunteer" in certain instances.

Who is eligible to work with volunteers through Asana advisors?

Nonprofit organizations who are recipients of the Asana Nonprofit Discount can join the Asana advisors portal and request to work with an advisor.

What types of projects can I get help with?

This one-hour advisor session is ideal for new users, first-time admins, or teams who need help setting up work in Asana. If you would like additional help, we encourage you to discuss an action plan with your advisor to see if it's the right fit. If not, feel free to book another session with a different advisor who might be better suited to your needs.

What information should I provide when I reach out to an advisor?

To make the most of your one-hour advisor session, share as much information as possible about your current Asana usage and any challenges or questions you have. We encourage you to include the following information:

  • Name and mission of your organization
  • How long you’ve been using Asana
  • What you’re trying to achieve
  • Your timeline
  • Your role within your organization. Example: are you an individual contributor, admin, team lead, or a champion wanting to bring team members onto Asana
  • If your project will integrate with other systems or software
  • If you have an in house developer available to help

How do I find an advisor that’s best for me?

We recommend using the keyword search terms to find your ideal advisor. You can also compare advisors using their profiles.

Who are the Asana advisor volunteers?

advisors are Asana employees volunteering their time to ensure your organization is successful with Asana. Each advisor has been trained on how to help with your questions, or direct you to the right people who can help if they’re unable to.

What should I expect once I select my advisor?

You can expect to receive an email response from your advisor within 3 business days. Your one-hour advisor session will likely take place via video call or in person if possible for both parties. The advisor will work with you to understand your organization’s needs and discover how they can help. If your needs are limited to troubleshooting or Asana basics training this conversation should be all you need. If you’d like additional guidance, your advisor may be able to help define next steps and direct you to additional resources. Any follow-up actions or additional conversations should be mutually agreed upon by you and your advisor.

What if I want to go beyond the first advisor session?

Here are a few helpful things to keep in mind if you’d like to continue working with your advisor:

  • A good match. Ensure that you and the advisor are a good match for each other. This means the advisor has the time availability and relevant skills to help address the challenges and questions at hand. If you know your project will require more than one hour together, ask your advisor up front if they’re capable of providing additional help.
  • Use Asana. Ensure that your project revolves around implementing Asana. Organizations can use many different technology products to help them run efficiently. If you desire an integration with another technology, be sure to tell your advisor at the outset. advisors will not be able to build custom integrations, but they will be able to provide suggestions for the best path forward.
  • Scope your project. Should you and your advisor determine that your project will continue beyond one session, ensure that you have both properly scoped the work. This ensures you both know the work that needs to be done and have clear expectations on cadence and deliverables. Create a project plan and timeline, establish regular check-ins, and be clear about desired outcomes for your organization.

What is the Asana advisors?

The Asana advisors is a community of Asana employees who have volunteered to help Asana Nonprofit Discount recipients make the most of Asana’s work management platform. As a volunteer advisor, you have the opportunity to use your knowledge to help nonprofit organizations focused on making a social impact. Interested employees can apply to join the Asana advisor program here.

What do I get out of being a member of the Asana advisors?

The Asana advisors is your chance to give back and use your skills for good! Whether you have 1 or 10 hours a month, you’ll help nonprofit organizations do more with Asana. Other benefits include: meeting other advisors, growing as a leader through interactions with many types of nonprofit organizations, and learning about organizations you may not typically encounter.

Why does the Asana advisors program exist?

We view the Asana advisors program as a direct extension of Asana’s mission to help humanity thrive by enabling all teams to work together effortlessly. Asana advisors was launched in November 2018 to support and help nonprofit organizations get the most from Asana. We wanted to create a scalable way for employees to give back while utilizing their unique skills and knowledge.

I’m ready. How do I become an advisor?

Fantastic! Please fill out the application form and someone from the Asana advisors team will be in touch shortly.

What is expected from me during an Asana advisors engagement?

As an advisor, you should aim to deliver exceptional customer experiences and do your best to help customers arrive at a solution for their critical needs. We want organizations to learn how best to use Asana for their needs and recommend Asana advisors to others. You won’t have all the answers or be able to solve every problem, and that’s okay. Asana advisors is also a community that supports your development as an advisor.